Should your verification documents be rejected, you’ll receive an email from us with specific instructions on what needs to be fixed. Common issues include:

• Blurry or low-quality images
• Mismatched names or addresses between your profile and documents
• Expired or unsupported document types

You’ll be able to re-upload the corrected documents securely through your account. If you’re unsure what to do next, our support team is here if you need help at any stage.

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