If your verification documents are rejected, you’ll receive an email letting you know that the submission was unsuccessful. Common issues include:

• Blurry or low-quality images
• Mismatched names or addresses between your profile and documents
• Expired or unsupported document types

You’ll be able to re-upload the corrected documents securely through your account. If you’re not able to re-upload your documents, please contact us via live chat. Our Customer Support team will help you continue with the verification process.