Activating your Wallet is the first step to trading with real funds on Deriv. You'll go through a few short steps to provide your personal details, confirm your financial profile, and complete a trading suitability check. It only takes a few minutes to get set up and ready to make your first deposit.

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1. Choose your Wallet currency

You’ll begin by selecting your preferred currency. Choose the currency you’d like to activate for your Wallet — AED or USD. 

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2. Complete your personal and address details

To set up your profile, you’ll need to provide:

• Your full name
• Your date of birth
• Your place of birth

Next, enter your residential address, including street, city, state or province, and P.O. Box (if applicable). Double-check to ensure everything is accurate before proceeding.

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3. Provide your employment and tax information

Select your employment status:

• Employed
• Self-employed
• Unemployed
• Pensioner

If you’re employed, self-employed, or a pensioner, you’ll be asked if you're a tax resident outside the UAE:

• If yes, select your tax residence country and enter your TIN.
• If no, you can continue without providing tax details.

You’ll also be asked to provide your latest job title and employer name (if relevant).

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4. Complete the financial assessment

You’ll need to share a few financial details to continue:

• Industry of employment – Choose the industry that best reflects your experience.
• Source of wealth – Select how your wealth has been accumulated (e.g., income/savings, business, inheritance).
• Financial standing – Indicate your:
  
  • Net annual income
  • Estimated net worth
  • Monthly essential expenditure
• Education level – Select the highest qualification you’ve completed.

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5. Complete the trading suitability assessment

You’ll also go through a trading suitability assessment to determine whether or not trading is suitable for you, depending on your current financial situation or experience level.

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6. Assess your trading knowledge and experience

Answer a few questions to assess whether leveraged trading is suitable for you:

• Your experience and knowledge of CFD trading
• Number of CFD trades in the past 12 months
• Understanding of trading risk (i.e., that you could lose 100% of funds used)
• Your risk tolerance, ranging from conservative to high risk

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7. Share your main goal of opening an account

Indicate what you plan to use the account for — whether it’s savings or additional revenue, select the option that best matches your intention.

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8. Review and accept the terms

Review the terms of use carefully, including important details about account regulations, risk warnings, and tax declarations. To proceed, you’ll need to agree to:

• Risk warning.
• FATCA declaration.
• Confirmation of whether you are a politically exposed person (PEP)

If you accept the terms and confirm your agreements, click Accept to proceed.

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9. Review the trading suitability assessment report

After completing the assessment, you’ll see a screen with a decision based on your answers.

• If trading is considered suitable, you’ll see a message confirming that you can proceed.
• If trading is considered unsuitable, you’ll see a risk warning explaining that CFD trading may not be appropriate for your current knowledge, risk tolerance, or financial situation.

You’ll then need to make a decision:

• Accept the outcome to continue.
• Reject the risk warning if you're not ready to proceed.

If you reject the warning, deposits and real-fund trading will be paused. You can regain access at any time by either retaking the assessment or accepting the risk warning. In the meantime, you’ll still be able to explore and use demo trading.

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Wallet activated

Congratulations! Your Wallet is successfully activated. Select Deposit to add funds right away (you’ll need to verify your identity first), or choose Maybe later if you prefer to make a deposit at another time.

If you click Maybe later, you’ll be taken back to the Home screen. 

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To ensure the security of your account, you’ll need to verify your identity. Follow our step-by-step guide to get started.

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1. Confirm your personal details

Make sure the name and date of birth you’ve entered match the information on your official ID. If you spot any discrepancies, update your details before proceeding.

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2.Select your country of residence

Choose your country of residence to determine how your personal data will be processed.

Select All countries except USA or United States of America, depending on your residence. You can tap Learn why we need this information for more details.

Check the box to confirm that you’ve read the Privacy Notice, then tap Continue.

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3. Upload a selfie for a liveness check

As part of the verification process, you’ll need to upload a selfie. Follow the on-screen instructions to complete the liveness check:

• Move your head slowly to align within the on-screen circle.
• Ensure your face is well-lit and visible.
• Avoid wearing hats, glasses, or masks.

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4. Prepare and upload your identity document

Choose your country of document issuance from the list, and select the type of document you’ll be uploading. 

Once selected, tap Continue.

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5. Confirm your home address

Enter your full residential address as shown on your proof of address document. Ensure that all details match exactly, including:

• Street address
• Town/City
• Emirate
• P.O. Box (if applicable)
• Country of residence

Once completed, tap Next to proceed.

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6. Upload your proof of address document

You’ll be prompted to upload a proof of address document. Supported documents include:

• Utility bills (electricity, water, gas)
• Bank statements
• Government-issued letters

Make sure the document meets these requirements:

• The file format must be JPG, PNG, HEIC, WEBP, or PDF (max 50 MB).
• The document must be clear and readable.
• Screenshots, receipts, and medical bills are not accepted.

Tap Choose from your device to upload the document, then click Continue.

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7.Final confirmation

You’ll see a Verification in progress screen, indicating that your account verification is under review. You can check your Profile for updates on your account status.

Tap Done to return to the dashboard.

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Identity verified

Once your verification is approved, you’ll be able to proceed with making deposits and activating your trading account.

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We don't charge fees for deposits. However:

• Some payment providers may charge their own fees.
• Withdrawals may have fees depending on the payment method.

Always check the fee information displayed during your transaction.

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You will need a separate account for the UAE platform, even if you already have a Deriv account. This is because Deriv in the UAE operates under a different licence issued by the Securities and Commodities Authority (SCA) and is exclusively available to UAE residents. If you meet the residency requirement, you can register for a new account specifically for the UAE platform.

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No, our services are only available to residents of the UAE. This is a regulatory requirement for our SCA license.

Verification typically completes in just a few minutes once you submit your documents. You can check for updates in your account profile or watch for email notifications confirming your status. If any issues arise with your submitted documents, we will get in touch with instructions on what to do next. You can also contact our support team at any time for additional guidance.

To avoid delays, ensure your proof of identity and proof of address documents are clear, in colour, and unedited. Screenshots, receipts, and medical bills are not accepted as proof of address.

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Before you can deposit funds, we request identity verification to:

• Comply with regulatory requirements set by the UAE Securities and Commodities Authority (SCA).
• Protect against fraud and unauthorised account access.
• Ensure account security and protect your funds.
• Prevent money laundering and other financial crimes.
• Confirm you meet the eligibility requirements.

The verification process involves providing proof of identity (a selfie/liveness check and an official ID document) and proof of address (such as a utility bill, bank statement, or government-issued letter dated within the last 12 months).

Most verifications are processed within minutes, and our support team is available to assist if you encounter any issues with document submission.

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If you encounter a technical issue while trading:

• Take screenshots of the error or issue.
• Note down the time and details of what happened.
• Check your internet connection. 
• You can also try refreshing the page or restarting the application, where applicable.
• Contact customer support through live chat for immediate assistance.
• Provide all relevant details to help resolve your issue quickly.

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You can contact our customer support through:

• Live chat: Available on the website for immediate assistance.
• Email: For specific issues or formal complaints, email [email protected].

Support is available in both English and Arabic.

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We protect our client funds through:

• Segregated accounts: Client funds are kept separate from company operational funds.
• Regulatory compliance: Operating under SCA regulation with strict financial standards.
• Secure banking relationships: Working with established financial institutions.
• Regular audits: Financial practices are regularly reviewed.
• Negative balance protection: Ensuring clients don't lose more than they deposit.

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We employ strong security measures:

• Email verification for login.
• Advanced encryption for data protection.
• Identity verification to prevent unauthorised access.
• Regular security audits and updates.
• Secure payment processing.
• Advanced identity verification with liveness check.

If you haven't received your verification code:

• Check your spam or junk folder.
• Wait 60 seconds and click "Resend code".
• Make sure your email address is entered correctly.
• If you enter an incorrect code three times, you'll need to wait 10 minutes before requesting another code.
• If you still don't receive the code, contact customer support.

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Yes, customer support is available in English and Arabic.

You can trade over 200 assets on Deriv across these major financial markets:

• Forex (major, minor, and exotic currency pairs)
• Stocks (leading global companies)
• Stock Indices (major indices from around the world)
• Commodities (precious metals, base metals, and energies)
• Cryptocurrencies (tradable 24/7, including Bitcoin and popular altcoins)
• ETFs (track a variety of sectors and benchmarks)

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Deriv does not charge any commissions or impose hidden fees on your trades — both MT5 account types (Standard and Swap-free) have zero commission charges. 

However, the following costs apply when trading on Deriv:

• Trading spreads (from 0.6 pips for Standard accounts and 2.2 pips for Swap-free accounts)
• Administration fee for MT5 Swap-free accounts when positions are held for longer than five days

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Yes, Deriv offers a demo MT5 account with AED 10,000 virtual funds, letting you test strategies in real-time market conditions without risking your own capital. You can access this demo account even before completing verification or activating a Wallet.

The demo account provides full access to the MT5 platform, offering the same trading instruments and features as a real account. With it, you can:

• Test the platform's functionality and user interface
• Practise trading strategies without financial risk
• Explore the various financial markets offered, including Forex, Stocks, Stock Indices, Commodities, Cryptocurrencies, and ETFs
• Familiarise yourself with MT5's analysis tools and indicators

This allows you to familiarise yourself with the MT5 platform and test trading strategies risk-free before trading with real funds.

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Yes. Please contact us via live chat to change your email address.

If your account verification documents are rejected, we will notify you via email with guidance on how to fix the issue.

The verification process typically takes a few minutes, if all your documents are clear and readable.

You can have one Wallet (AED or USD) but you can open multiple MT5 trading accounts.

Opening a Deriv trading account is completely free, with no monthly or registration charges. We also absorb all third-party fees on your deposits and withdrawals. 

However, please note that for the MT5 Swap-free account, an administration fee is charged if you hold positions for longer than five days. This fee is separate from the account opening process, which remains completely free.

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To withdraw funds, you'll need to first verify your identity. Then, enter your external payment details, specify the amount, and confirm the transaction.

You'll need to transfer the funds from your MT5 trading account to your Wallet to withdraw your money.

You can make a deposit into your Deriv Wallet via credit cards or e-wallets like Skrill and Neteller.

To start trading on Deriv MT5, you'll need to activate a real MT5 account, set up a password, and transfer funds from your Wallet.

Activating your real MT5 account

1. Choose your preferred account type

When prompted to activate a real account, you’ll see two options: Standard or Swap-free.

The Standard account offers competitive spreads and is ideal for short-term trading. If you prefer to keep positions open overnight without incurring swap fees, the Swap-free account may suit you better. Tap on your preferred account to continue.

2. Review the account details and activate

Next, you’ll see more information about the account, such as leverage, spreads, and available markets. If everything looks right, tap Activate at the bottom of the screen.

3. Set your MT5 password

You’ll now be asked to create a password for your MT5 account. This password must be 8–16 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character.

Re-enter your password to confirm, tick the box to accept the terms and conditions, then tap Confirm.

Your MT5 account is ready to go

After activating your real Deriv MT5 account, you’ll be prompted to transfer funds directly from your Wallet. You can also choose Maybe later if you’d prefer to come back to it when you’re ready.

Transferring funds to your real MT5 account

1. Enter the transfer amount

After tapping Transfer, you’ll be able to see your Wallet balance. Enter the amount you wish to transfer. You’ll also see the transfer fee and the final amount you’ll receive in your MT5 account.

2. Confirm the transfer

Review the transfer details carefully — including the amount you’re sending, any applicable fees, and the amount that will be credited.

If everything looks correct, tap Confirm to proceed.

Transfer successful

Once confirmed, you’ll see a success message letting you know that the transfer is complete. Tap Done to return to your dashboard and start trading.

Leverage varies by instrument, with up to:

• 1:500 for Forex major and minor pairs
• 1:100 for Forex exotic pairs (available only in the MT5 Standard account)
• 1:10 for Stocks and ETFs
• 1:100 for Stock Indices
• 1:400 for Commodities
• 1:20 for Cryptocurrencies

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Deriv provides two MT5 account types:

1. MT5 Standard – our all-round account with leverage up to 1 : 500, spreads from 0.6 pips, and the complete product range:
   • 50+ Forex pairs (major, minor, exotic)
   • 50+ US & EU Stocks, 19 global Stock Indices
   • 13+ Commodities (metals, energies, base metals)
   • 25+ Cryptocurrencies traded 24/7
   • 30+ ETFs for diversified exposure

2. MT5 Swap-free – designed for traders who don’t wish to pay overnight financing. You still get up to 1 : 500 leverage, but instruments are limited to swap-free assets (for example, 39 Forex pairs and oil, but no natural gas). Spreads start at 2.2 pips, with no swaps on positions you keep open.

Both accounts don’t charge entry fees, exit fees, or commissions. Simply activate the type that fits your needs once your Wallet is funded. ​

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You must provide a selfie for liveness verification, a valid proof of identity document like a passport, and proof of address document (utility bill, bank statement, or government-issued letter).

Your deposits will reflect immediately in your Wallet, while withdrawals will depend on your selected payment method.

Sign up for a Deriv account to get access to 200+ trading instruments.

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1. Start the sign-up process

Visit the Deriv website and click on Open account.

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2. Enter your email address

This is the email that you will use to log in to your Deriv account. Make sure your email address is valid, as this will be used for important account communications.

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3.Verify your email address

We’ll send a 6-digit verification code to your email to verify your email. Enter the code to confirm and continue.

• If you don’t receive the code, you can ask for a new one after 60 seconds. 
• If you enter an incorrect code three times, you’ll need to wait 10 minutes before requesting another verification code.

Welcome to Deriv!

Once you’ve finalised your registration, you’ll be prompted to activate a Wallet. You can choose to skip this step and try demo trading immediately. 

To unlock full access to your account, continue to activate your Wallet. 

If you decide to skip this step and try demo, you’ll be taken to your client portal where you can:

• Try demo trading with a demo MT5 account and AED 10,000 in virtual funds.
• Activate a Wallet to make a deposit.

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